Product is available in multiple plans:
Product is available as a SaaS solution.
Vendor works with companies of all sizes and across multiple industries.
Tattly, VHX, Timbuk2, Grabcad, Basecamp
Help Scout is help desk software that provides users with email management tools and a shared inbox functionality that enables users to work across departments as well as manage multiple products or brands from a single account. The platform is equipped with collision detection tools that shows who is replying to what in real-time, allows users to tag conversations for categorization or automation triggering purposes, and saves replies and common responses for future reference or use.
The software is designed to @mention functionality, automates repeated or recurring tasks, and allows users to send bulk email replies. Additionally, the platform measures and reports on team performance, identifies trends and potential issues, and monitors customer happiness levels.
Help Scout was founded in 2005 and is headquartered in Boston, Massachusetts.