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Help Scout Review

Product Snapshot

Product Pricing

Product is available in multiple plans:

  • Annual Billing
    • Basic – $8 per user per month
    • Standard – $15 per user per month
    • Plus – $27 per user per month
  • Monthly Billing
    • Basic – $12 per user per month
    • Standard – $20 per user per month
    • Plus – $35 per user per month

Product is available as a SaaS solution.

Customer Focus

Vendor works with companies of all sizes and across multiple industries.

Select Customers

Tattly, VHX, Timbuk2, Grabcad, Basecamp


About Help Scout

Help Scout Help Scout is help desk software that provides users with email management tools and a shared inbox functionality that enables users to work across departments as well as manage multiple products or brands from a single account. The platform is equipped with collision detection tools that shows who is replying to what in real-time, allows users to tag conversations for categorization or automation triggering purposes, and saves replies and common responses for future reference or use.

The software is designed to @mention functionality, automates repeated or recurring tasks, and allows users to send bulk email replies. Additionally, the platform measures and reports on team performance, identifies trends and potential issues, and monitors customer happiness levels.

About the Company

Help Scout was founded in 2005 and is headquartered in Boston, Massachusetts.


Help Scout Key Features

  • Customer folder creation and implementation capabilities
  • Auto-populated and editable customer profiles
  • Integrated live chat
  • Supports 50+ voicemail services out-of-the-box
  • 75+ keyboard shortcuts for near total system control via keyboard


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