8×8 Virtual Office is a call center software solution that provides users with Fortune 500 features including extension dialing, auto attendant, ring groups, call recording and internet faxing. The platform facilitates team collaboration operations and processes with web conferencing and video meeting tools, provides mobile access and improves global reach, and allows complete integration with existing CRM and productivity tools including NetSuite, Salesforce, Zendesk and Outlook.
Configuration Manager is IT management software that facilitates system updates and upgrades, unifies end-user portals and assists with mobile device management activities. The platform is designed to protect data, monitor system health and enforce system compliance, and is capable of managing PCs, Macs, Unix and Linux servers.
HEAT LANrev is IT asset management software that provides users with integrated patch management, remote control, software packaging, delivery and license management, inventory management and reporting tools. The platform is equipped with discovery and asset inventory tools that detect and report on more than 700 information items concerning hardware, software, configurations and users across all managed computers.
BugTracker is defect tracking software that allows administrators to set trigger updates and email notifications, work with third-party applications and utilize pre-set rules where applicable. The platform provides a consolidated view of all bugs, team progress tracking tools, and milestone setting and management tools.
Axosoft OnTime Bug Tracker is a defect tracking software solution that works throughout the bug reporting lifecycle to rid applications of issues. Whenever a user sees a bug, the user can report it through the program and assign a developer to fix it.
Serena Issue and Defect Management is a defect tracking software solution that works from capture to resolution. After users submit bug reports, the program can route the reports automatically to working developers. Users can then track the statuses of their cases and see all developer actions in full audit trails.
DevTrack is defect tracking software that tracks projects that include multiple people, projects, clients and teams. The platform facilitates team and stakeholder communication and collaboration activities, manages, prioritizes and follows tasks and bugs through the development lifecycle, and assists users with creating projects, sprints and user stories designed to drive development.
Anboto Virtual Assistant customer service software designed to understand customer requests in open dialogue and provide proactive suggestions and solutions relevant to available products and offers. The platform is equipped with natural language understanding and automatic language detection technology, and is able to understand multiple questions within a single sentence.
inContact Multi-Channel ACD is a help desk software solution that works across telephone, email, chat and social media channels. As customers initiate contact with service agents, the program can queue cases during busy hours, route cases to agents based on agents’ skills and initiate automatic callbacks for customers who do not want to wait in line.
Infor SCM is a supply chain management software suite that focuses on supply chain planning and execution. The program uses analytics to gauge all demand, supply and finances and builds a strategy accordingly. Meanwhile, supply chain workers can communicate with each other, weigh in on plans and keep up-to-date with any recent developments.
