Contact vendor directly for pricing information.
Product is available as a SaaS solution that requires no additional hardware.
Vendor works with customers of all sizes.
Zebra Technologies, ICUC, LanguageLine, Clearlink, Mitchell
inContact Multi-Channel ACD is a help desk software solution that works across telephone, email, chat and social media channels. As customers initiate contact with service agents, the program can queue cases during busy hours, route cases to agents based on agents’ skills and initiate automatic callbacks for customers who do not want to wait in line.
During case resolution, the agent can pull up the customer’s full CRM data and gain insights from it. Users can easily customize their installations and dashboards based on individual needs, and the system can route calls to designated outbound service agents during peak hours. Lastly, inContact Multi-Channel ACD can integrate with inContact IVR for IVR functionality.
inContact was founded in 1997 and is headquartered in Salt Lake City, Utah.