Fonality Unified Communications is a helpdesk platform designed to bring together collaborative and communication tools into one platform. The application can manage phone calls, voicemail, instant messaging, conference calls, emails, screen sharing and video conference calls.
Deltek Vision CRM is the enterprise CRM module designed within the Deltek ERP solution Vision. The platform automates client management, is designed specifically to support professional service firms and companies, and provides users with company-wide client life cycle visibility in order to support both new client prospecting and current client relationship nurturing processes.
Deltek Maconomy Business Performance Management is business intelligence software integrated live reporting, dashboards, and ad-hoc analysis. The platform provides users with dashboards designed to monitor the status of key performance measurements for individuals, groups or departments, and is equipped with data visualization tools that translates data into charts and graphs.
eGain Social is social intelligence software designed to support social customer service, knowledge capturing processes, and works as a single-source social publishing and online reputation management solution. The platform monitors social networks for any customer queries, as well as analyzes those queries for sentiment, and enables users to respond with related content or relevant responses.
Deltek Vision Resource Planning is the resource planning module of Deltek’s ERP solution, and is designed to assist users with scheduling, budgeting, forecasting and resource management processes. The module delivers end-to-end real-time visibility, provides users with a toolset specifically designed to support managers and resource planners, and enables users to track costs and manage project plans.
Deltek Time and Expense is employee time tracking software that automates collection, validation, approval and processing of labor and related expenses. The platform digitizes time sheet and expense routing through an intuitive, web-based application, works to reduce administrative issues by locating missing time or expenses, and ensures users remain compliant to government regulates by tracking time sheet changes and substantiating overtime usages.
eGain ClicktoCall is call center and customer service software that enables users to offer real-time voice assistance to their online customers through both land line or mobile phone lines, as well as through their computer. The platform supports both instant and scheduled calls, leverages the user’s existing agent pool, and is designed to work as both an ‘always on’ option as well as a rule-based conditional tool.
Digimind Social is social monitoring software that enables users to listen to social channel conversations, engage with online audiences, and analyze and report on brand effectiveness in the social arena. The platform provides real-time visibility into online conversations across millions of online sources, and produces actionable insights to drive and improve marketing strategies.
Deltek Talent Management is talent management software designed to manage the entire employee lifecycle, including recruitment, onboarding, development, compensation and employee progress tracking. The platform is equipped with interview process automation tools and guidelines, success rate analysis tools, and satisfies all audit processes through complete visibility into employee and project data.
Digimind Competitive Intelligence is a business intelligence software that allows companies to monitor changes in the business environment, and enables users to anticipate competitor strategies by analyzing and tracking their actions and results. The platform facilitates new market expansions and product launches, strategic alliances and personnel changes, and planned and completed acquisitions.