October 24th, 2012 | | Comments Off on VMware Socialcast
Socialcast is enterprise social and project management software that centralizes collaborative project data and the individuals involved, as well as provides users with the means to engage employees, share project updates or new ideas, and receive and share real-time feedback. The platform enables users to manage documents, deadlines and deliverables, facilitates sharing and collaboration on any device, and supports any workflows already implemented by integrating with existing systems.
October 24th, 2012 | | Comments Off on SAS Marketing Automation
SAS Marketing Automation, part of the SAS Customer Intelligence suite, is a campaign management tool that helps marketing teams delineate market segments and efficiently produce and manage targeted marketing campaigns. Marketing Automation can be installed on-premises or as an SAS OnDemand cloud service.
Mothernode CRM comes with all of the modules and capabilities expected from a quality CRM, but delivered to the customer in a user-friendly, easy to navigate interface. The program prides itself of making users more efficient, by automating many processes in the selling cycle.
October 23rd, 2012 | | Comments Off on Sentiment
Sentiment is social intelligence and social monitoring software that enables users to schedule and publish content, such as images and videos, via social media channels, facilitates customer service and engagement operations, and analyze customer interactions and team performance. The platform is designed to scale as needed in real-time, provides users with key CRM tools, and allows users to automate tedious ore repetitive tasks.
October 23rd, 2012 | | Comments Off on SAS Supply & Demand Planning
SAS Supply & Demand Planning is a business intelligence software solution designed to improve supply and demand planning processes and improve efficiency within the business. The platform enables users to utilize data-driven forecasts, balance inventory with demand in near-real time and derive analytical insights from early demand signals.
October 23rd, 2012 | | Comments Off on SAS Financial Management
SAS Financial Management doubles as accounting and financial planning software. The suite provides activity-based management, financial reporting and planning, profitability management, and strategy management. Though financial analysis can be excessively complicated, especially for large organizations, SAS Financial Management promises actionable analysis that non-finance experts can understand.
October 23rd, 2012 | | Comments Off on Envision Call & Screen Recording
Envision Call & Screen Recording is call center and CRM software that records all calls and agent screens, as well as stores all call and screen records within the system for as long as the user requires. The platform is designed to enable users to locate recorded calls and interactions for future use or reference, can be set up for 100% call recording, quality control selective call recording, or on-demand call recording, and can be implemented at a single site, multiple geographically distributed sites or in agents work-from-home sites.
October 23rd, 2012 | | Comments Off on Envision Quality Monitoring
Envision Quality Monitoring is call center and agent assistance quality monitoring software that identifies the KPIs that best describe the ideal customer journey, as well as evaluates how well agent interactions match up against those KPIs. The platform enables users to improve agent and operational performance, motivate and retain emloyees by identifying ideal agent performances and practices, and takes into account the agent’s tone, ability, application workflow and accuracy.
October 19th, 2012 | | Comments Off on PROCAS Accounting
PROCAS Accounting is financial and project cost accounting software designed for service-based government contractors. The platform is equipped with built-in financial, project backlog and profitability reporting tools, complete General Ledger functionality, and is built to deliver business insights out-of-the-box.
October 19th, 2012 | | Comments Off on KnoahSoft Harmony Suite
The Harmony Suite is a VoIP-enabled SaaS contact center management solution that enables users to record, review and monitor calls, emails and chat sessions either in real time via dashboards and screen captures, or after-the-fact with recordings and metrics. Apart from giving organizations of any size a cost-effective solution, the Harmony Suite also provides flexibility by way of add-on modules (for example: evaluations, surveys, security, and coach and learn).
