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QUALITY MANAGEMENT

Envision Quality Management Review

Product Snapshot

Technology

Software-as-a-Service

Customer Focus

Mid-sized and enterprise businesses that require call center quality monitoring solutions

Select Customers

Alaska Airlines, Alere, Bank of Oklahoma, BodyBuilding.com, Click! CableTV

About Envision Quality Management

Envision Quality ManagementEnvision Quality Management helps call center supervisors identify trends and issues among agents, as well as create personalized coaching solutions for its customer service staff.

About Envision
Founded in 1994, Seattle, Wash.-based Envision develops call center software solutions that aim to maximize the potential of contact center personnel through training, coaching, performance management, and analytics. Envision also offers call center solutions for compliance management and elearning.

Envision Quality Management Key Features

  • Automated and on-demand call recording software with screen capture
  • Flexible recording and playback
  • Customizable, integrated evaluations
  • Robust Web architecture and user interface

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