Mid-sized and enterprise businesses that require call center quality monitoring solutions
Alaska Airlines, Alere, Bank of Oklahoma, BodyBuilding.com, Click! CableTV
Envision Quality Management helps call center supervisors identify trends and issues among agents, as well as create personalized coaching solutions for its customer service staff.
Founded in 1994, Seattle, Wash.-based Envision develops call center software solutions that aim to maximize the potential of contact center personnel through training, coaching, performance management, and analytics. Envision also offers call center solutions for compliance management and elearning.