Knack is web content management software that enables users to build custom online databases by creating data structures and data types that support user-specific workflows and practices, connects data by linking related records, and extends data through special options such as formulas and equations. The platform facilitates fast data searches, provides user with flexible search filters, and offers a variety of applications that can be added to the user’s interface including maps, ecommerce functionality, and calendars.
WFMwizard Call Center Workforce Management is a workforce management platform designed to offer a complete workforce management planning cycle for small and medium call centers. The application can forecast inbound call volumes, automatically executing and comparing advanced algorithms as well as use reliable staffing calculations using proprietary Erlang C equations. The software applies Shift Design optimization using the graphical interface and optimization engine. The platform implements algorithms for scheduling for each agent to the best possible shifts as well as reports and charts keep the user informed on systems’ results.
October 30th, 2012 | | Comments Off on j2 Global FuseMail
FuseMail, from j2 Global, offers secure, archived email with 100% uptime. The service is ideal for compliance with discovery requests and businesses who need virus-free, encrypted email that never goes down. The platform offers its own web-based email client, as well as a hosted Microsoft Exchange service.
October 30th, 2012 | | Comments Off on j2 Global eVoice
eVoice is an automated phone answering and routing system (virtual phone system). The platform will answer calls with a professional recording, and then redirect those calls to the appropriate telephone number whether that be a cell phone, an office phone, or voicemail.
October 30th, 2012 | | Comments Off on j2 Global Onebox
Onebox is an all-in-one virtual Private Branch Exchange (PBX). The service offers a virtual receptionist, employee and department directory, and call routing. A unified inbox is provided to store voicemail, emails, and faxes.
October 30th, 2012 | | Comments Off on j2 Global eFax
eFax by j2 Global sends and receives faxes without the use of a dedicated fax machine. Because faxing using eFax is an entirely digital process, subscribers can save on paper, ink, and of course the fax machine itself.
October 30th, 2012 | | Comments Off on j2 Global KeepItSafe
KeepItSafe is an automated remote backup system for workstations and servers. The platform is offered in two distinct flavors—one appropriate for small to midsize businesses, and the other for enterprises with multiple data centers. All KeepItSafe plans are certified to ISO standards.
October 30th, 2012 | | Comments Off on Rostrvm Suite
The Rostrvm Suite offers a suite of call center applications that boosts professionalism and efficiency in inbound and outbound call center operations. The suite features four primary modules.
October 30th, 2012 | | Comments Off on The Nielsen Company Nielsen Social
Nielsen Social is a social media monitoring software that keeps track of what customers are saying about the user’s company. This product is designed for Fortune 1000 marketers and those who have to sort through heaps of online data.
October 30th, 2012 | | Comments Off on TASKE Report
TASKE Report is a call reporting solution designed for companies with small call centers. The program is entirely web-based and provides simple call center intelligence, such as call history logs, agent performance tracking, and activity review.
