j2 Global’s eVoice is an automated phone answering and routing system (virtual phone system). The service will answer calls with a professional recording, and then redirect those calls to the appropriate telephone number whether that be a cell phone, an office phone, or voicemail. The service announces the name of the caller, calls can be screened, and it can handle simultaneous calls with queuing and hold music. eVoice is meant to reduce the time spent answering and managing calls; it transcribes voicemails to email, making calls easier to archive, search, and scan. Voice calls can also be recorded.
j2 Global actively targets individuals and midsize businesses with its eVoice service. For Small or Home Office users (SOHO), eVoice creates the impression of a larger, more professional company with employee directories and recordings by voice actors. These same features are essential for businesses with numerous employees and high-end clientele. Onebox, another virtual PBX offered by j2 Global, offers a similar feature set and a different pricing structure.