DataTel xSELLerator is call center solution that boosts phone agent efficiency in inbound and outbound calling. Phone agents will save a lot of time on the job with tools such as the predictive dialer, IVR, and the automatic call distributor scheduler, where agents receive calls that are most relevant to their expertise.
TelStar Hosted is a cloud-based call center software solution that uses VOCALCOM’s call center technology to perform inbound and outbound calls. The software uses predictive dialing and provides users with access to integrated scripting. Users can contact customers through a variety of channels: e-mail, video chat, chat, SMS, fax, and phone. Call agent displays are fully customizable, and real-time statistics for calls are available.
CartonLogic is warehouse and inventory management software designed to support distribution and third-party logistics service providers through an intuitive, web-based interface and a centralized, user-controlled dashboard. The platform is designed to integrate with both front office and back office operations, is built for rapid deployment and managed system updates, and enables users to access real-time warehouse and inventory information from any location via any web-enabled device.
Da Vinci Supply Chain Business Suite: Transportation Management is integrated transportation management software designed to stay aware of all warehouse activities and order details. The platform is offered as one of the Da Vinci Supply Chain Business Suite modules, which also offers a warehouse management system, as well as editions designed specifically to cater to small businesses and enterprises.
Noble Systems Contact Center Suite is a flexible, modular multi-channel communications system for call centers. The core program manages inbound and outbound contacts, provides CTI, uses multi-channel contact, and has workplace management and recording systems.
PolyTab is customer intelligence software that takes gigabytes of data and reveals trends in customer behavior in the fields of channels, brands, products and business functions. The platform ignores organizational silos and provides an unbiased, comprehensive and singular view of the customer.
InetSoft Style Scope, a separate edition of InetSoft Style Intelligence, is dashboard data exploration software that combines InetSoft’s Data Block technology with visualization. In the hands of the user’s IT experts, this program creates performance-tuned blocks of data that can be sent to business users.
InetSoft Style Report Enterprise is a separate edition of InetSoft Style Intelligence that centers around enterprise reporting. Using a completely web-based interface, the platform helps those in need of web-based, J2EE and ad hoc reporting tools.
InetSoft Style Intelligence is a self-service big data business intelligence software built for solution providers and businesses alike. The platform is powered by InetSoft’s Data Block technology with a feature called Style Intelligence that can perform real-time data mash-ups and display information via dashboards, scorecards, reports and exception alerts.
Excalibur WMS is warehouse management software that provides users with receiving, shipping, inventory management and billing tools for 3PLs, public warehouses, public refrigerated warehouses and packaging fulfillment operations. The platform facilitates multi-client and client-owned inventory management processes, and is designed to run as both a standalone billing and inventory system as well as integrated within a full suite of financial management and accounting modules.