Transera’s Customer Engagement Tools is a platform of software designed to support a company’s customer engagement. The software provides centralized management and control over a business’s global contact center as well as globally maintained scripts for centralized quality and control.
TouchStar CallGenX is a predictive dialer tool designed for industries that need to make the most out of outbound calls. The product easily improves contact rates by 200% to 400% compared to manual dialing. The solution also offers features designed to aid large phone campaigns, such as campaign management, simple scripting, call monitoring and recording, and automated voice messaging.
TouchStar Call Center is comprehensive call center software that is divided into six modules. Depending on the modules purchased, users can use a predictive dialer designed to boost productivity by 400%, manage phone campaigns, track phone agents’ performance, and more.
Coginov Semantic API is a semantic analysis technology that can be integrated into any solution to facilitate implementation and on-going document processing and information streams. The use of a Natural Language Processing (NLP) or semantic analysis engine makes it possible to automatically understand content, structure knowledge and outline data. Confidentiality of information is preserved as the Semantic API is stateless and thus does not retain any reminiscence of documents or information streams.
Pega CRM provides users with recommendations for ideal actions in every step of the sales and service process. As a result, users can maximize the amount of revenue per interaction and drive customer satisfaction.
Pega Case Management helps users resolve customer problems with efficiency and consistency. To do this, the platform provides customer service agents with complete information displays, recommends agents to cases based on expertise, and adapts to case complications on the fly.
Pega BPM uses business rules and analytics to generate business solutions and to drive the user’s company’s efficiency in end-to-end processes. The software automates complex work processes, adapts to customer and market trends and changes in real-time, and provides real-time progress and alerts for company initiatives.
OrderWise Warehouse Management Software is warehouse management software that provides users with multiple warehouse management functionalities including stock control, dispatch, receiving, stock transfers, 3PL billing and courier integration. The platform works as a mobile warehouse management solution, is designed to manage both single warehouses as well as multiple warehouses, and offers tailored solutions designed to best match user- and company-specific needs and workflows.
AccuFund Nonprofit Accounting is accounting and financial management software designed specifically to meet the needs of nonprofit organizations. The platform is equipped with robust nonprofit accounting report generation capabilities, and offers access to a multitude of all-encompassing modules designed to facilitate any process or operation users may require.
Yurbi is business intelligence software that provides users with a centralized data repository and can pull data from multiple sources. The software is equipped with filtering tools to control date ranges, customer names and any other configurable values.