TouchStar Call Center is a software-as-a-service solution.
TouchStar works with medium-sized businesses and large enterprises in the fields of collections, customer service, financial services, government, mortgage, political campaigns, and telemarketing.
TouchStar Call Center is a comprehensive call center software that is divided into six modules. Depending on the modules purchased, users can use a predictive dialer designed to boost productivity by 400%, manage phone campaigns, track phone agents’ performance, and more. TouchStar works with both inbound and outbound calling and includes scripting, recording, and reporting.
Noble Systems, TouchStar’s parent company, is headquartered in Atlanta, GA. Founded in 1989, the company has over 4,000 clients. Noble Systems acquired TouchStar in 2009.