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This product is no longer available
This product has reached its end-of-life and is no longer being supported by the vendor.CALL CENTER
– TouchStar Call Center Review
Product Snapshot
Technology
TouchStar Call Center is a software-as-a-service solution.
Customer Focus
TouchStar works with medium-sized businesses and large enterprises in the fields of collections, customer service, financial services, government, mortgage, political campaigns, and telemarketing.
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TouchStar Call Center
TouchStar Call Center is a comprehensive call center software that is divided into six modules. Depending on the modules purchased, users can use a predictive dialer designed to boost productivity by 400%, manage phone campaigns, track phone agents’ performance, and more. TouchStar works with both inbound and outbound calling and includes scripting, recording, and reporting.
About Touchstar
Noble Systems, TouchStar’s parent company, is headquartered in Atlanta, GA. Founded in 1989, the company has over 4,000 clients. Noble Systems acquired TouchStar in 2009.
TouchStar Call Center Key Features
- Six primary modules: Administrator, Supervisor, Agent, IVR Maker, Reporter, Predictive Dialer
- Guarantees agent quality assurance with recording, coaching, and real-time scripting systems
- Built on customizable Microsoft software technology
- ACD and IVR features
- Compliance management tools for local, state, and federal guidelines
- Supports VoIP and Analog
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