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Noble Systems Contact Center Suite Review

Product Snapshot

Technology

Noble Systems Contact Center Suite is a software-as-a-service solution.

Customer Focus

Noble Systems works with medium, large, and enterprise businesses across a wide variety of industries, including banking, healthcare, fundraising, insurance, retail, politics, and traveling.

Select Customers

Apex Credit Management Ltd, CBV Collection Services, Freedom Acceptance, Permanent tsb, Rogers Communications

Noble Systems Contact Center Suite

Noble Systems Contact Center SuiteNoble Systems Contact Center Suite is a flexible, modular multi-channel communications system for call centers. The core program manages inbound and outbound contacts, provides CTI, uses multi-channel contact, and has workplace management and recording systems. Users can purchase separate modules, which include predictive dialing, a report filing system, CRM integration, and scripting.

About the Company
Noble Systems’ corporate headquarters are based in Atlanta, GA, and the company was founded in 1990. Presently, Noble Systems has headquarters in Europe and Oceania, along with over 1000 customers across the globe. Noble Systems has won a number of awards, including the 2005 Customer Inter@ction Solutions® Magazine’s Product of the Year Award, the American Teleservices Association First Annual Technovation Award in 2005, and Journal Record Business Weekly’s Innovator of the Year prize in 2004.

Noble Systems Contact Center Suite Key Features

  • Multi-channel communications system
  • Secure management system
  • Enhanced customer-agent interactions
  • Web and VOIP support
  • Easy-to-use recording and report filing system
  • Customizable interfaces
  • Affordable cost of ownership

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