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WORKFORCE MANAGEMENT

WFMwizard Call Center Workforce Management Review

Product Snapshot

Product Pricing

WFMwizard comes in three pricing packages:

  • WFMwizard Lite (Forecasting and Staffing only): $199
  • WFMwizard Lite: $499
  • WFMwizard Pro: $3595.50
Technology

WFMwizard is a SaaS solution and requires no additional hardware for installation.

Customer Focus

WFMwizard Call Center Workforce Management works with businesses of all sizes in various industries.

Select Customers

Leumi-Card, orange, Discount bank, Clal and Atento.

WFMwizard Call Center Workforce Management

WFMwizard Call Center Workforce ManagementWFMwizard Call Center Workforce Management is a workforce management platform designed to offer a complete workforce management planning cycle for small and medium call centers. The application can forecast inbound call volumes, automatically executing and comparing advanced algorithms as well as use reliable staffing calculations using proprietary Erlang C equations. The software applies Shift Design optimization using the graphical interface and optimization engine. The platform implements algorithms for scheduling for each agent to the best possible shifts as well as reports and charts keep the user informed on systems’ results.

About Better Plan Ltd.

The company is headquartered in Tel Aviv, Israel.

WFMwizard Call Center Workforce Management Key

  • Forecasting of inbound call volumes, automatically executing and comparing advanced algorithms
  • Reliable staffing calculations using proprietary Erlang C equations
  • Shift Design optimization using the graphical interface and optimization engine
  • Scheduling using algorithms for each agent to the best possible shifts
  • Reports and charts keep the user informed on systems’ results

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