WFMwizard comes in three pricing packages:
WFMwizard is a SaaS solution and requires no additional hardware for installation.
WFMwizard Call Center Workforce Management works with businesses of all sizes in various industries.
Leumi-Card, orange, Discount bank, Clal and Atento.
WFMwizard Call Center Workforce Management is a workforce management platform designed to offer a complete workforce management planning cycle for small and medium call centers. The application can forecast inbound call volumes, automatically executing and comparing advanced algorithms as well as use reliable staffing calculations using proprietary Erlang C equations. The software applies Shift Design optimization using the graphical interface and optimization engine. The platform implements algorithms for scheduling for each agent to the best possible shifts as well as reports and charts keep the user informed on systems’ results.
The company is headquartered in Tel Aviv, Israel.