j2 Global Onebox Review

Product Snapshot

Product Pricing

2000 Plan – $49.95
3000 Plan – $79.95
4000 Plan – $99.95
12000 Plan – $199.95

Technology

Product is offered as a SaaS solution.

Customer Focus

Vendor works with individual (SOHO) to midsize businesses (Enterprise pricing is available).

Select Customers

Contact vendor directly for case studies.

About Onebox

Onebox is an all-in-one virtual Private Branch Exchange (PBX). The service offers a virtual receptionist, employee and department directory, and call routing. A unified inbox is provided to store voicemail, emails, and faxes.

The biggest selling point of Onebox is that it acts as a unified communications system, replacing electronic fax and conferencing services. With its executive plan, Onebox offers a streamlined system that routes calls to whichever phone the subscriber happens to be using: cell, office, or home. Rather than reaching the Onebox subscriber directly, calls are answered by an automated receptionist. Subscribers can hire a live receptionist service for a more professional greeting. Call screening announces the caller, enabling the subscriber to ignore unwanted calls. For an additional fee, an employee directory and extensions can be added. Enterprise pricing is available for organizations with large numbers of extensions.

About the Company

j2 Global was founded in 1995.

Onebox Key Features

Voicemail is transcribed to text and email, accessible through web and mobile apps
Advanced Call Routing directs calls to currently active phone, following customer throughout the day
Record live calls
Conference calls with up to 95 participants and web conferencing with file sharing
Auto-Attendant gives personalized business greeting (computerized or professionally recorded) and directs calls
Toll-free numbers (800/866/877/888)
Mobile app for Android, iPhone, and BlackBerry