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TASKE Reporter Review

Product Snapshot

Technology

TASKE reporter is a software-as-a-service solution.

Customer Focus

TASKE works with small and medium sized companies primarily in North America in a number of fields, including real estate, healthcare, communication, retail, hospitality, finance, and utilities.

Select Customers

Clearpoint, Ferguson, Seneca One, Oticon, Sanford Health

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TASKE Reporter

TASKE ReporterTASKE Reporter is a call reporting solution designed for companies with small call centers. The program is entirely web-based and provides simple call center intelligence, such as call history logs, agent performance tracking, and activity review. Users can access the software from any Internet-enabled computer. Each Reporter license supports a maximum of 50 users and an unlimited number of extensions. The program does not include real-time monitoring.

About TASKE
TASKE was founded in 1989 in Ottawa, Canada, and serves more than 7000 customers worldwide. TASKE is a part of the Society of Telecommunications Consultants and has won a number of awards, including Best of Show at Call Center Demo West in 2004 and two Branham Awards.

TASKE Reporter Key Features

  • Generates reports in 15-minute, daily, weekly, and monthly periods
  • Designed for small businesses
  • Accessible from any Internet-enabled computer
  • Tracks service levels, call volumes, and agent performance
  • Easily searches through call histories

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