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Rostrvm Suite Review

Product Snapshot

Technology

Rostrvm Suite is offered as an on-premise and software-as-a-service solution.

Customer Focus

Rostrvm works with companies of all sizes around the United Kingdom in the fields of financial services, manufacturing, outsourcing, public sector, publishing, retail, telecommunications, sports, and utilities.

Select Customers

Affinion International, Aquira, Asia Risk Technologies, Aston Villa Football Club, Autonet Insurance

Rostrvm Suite

Rostrvm SuiteRostrvm offers a suite of call center applications that boosts professionalism and efficiency in inbound and outbound call center operations. The suite features four primary modules. The Inbound Contact module includes automatic call distribution and automatic redialing for dropped calls. Outbound Contact is enhanced through a predictive dialer and e-mail and SMS integration. The Desktop Optimisation application organizes agent desktops to eliminate slowdowns related to outdated IT systems. Lastly, a Performance Management module delivers performance metrics for call center and back office activites.

About Rostrvm
Rostrvm was established in 1986 and is headquartered in Woking, Surrey, in the United Kingdom. Global consulting firm Frost and Sullivan awarded Rostrvm an award for “Global Excellence in Technology Innovation.”

Rostrvm Suite Key Features

  • Automatic call distribution
  • Redial dropped calls automatically
  • Integration with SMS and e-mail
  • Call recording for QA
  • Generates real-time performance data for operators
  • Deployable on-site or in cloud
  • Cost effective
  • Complete customer life-cycle management

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