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COMPLIANCE MANAGEMENT

Envision Compliance Recording Review

Product Snapshot

Technology

Software-as-a-Service

Customer Focus

Large enterprises, including financial institutions and insurance companies

Select Customers

Alaska Airlines, Alere, Bank of Oklahoma, BodyBuilding.com, Click! CableTV

About Envision Compliance Recording

Envision Compliance RecordingEnvision Compliance Recording is a call center audio recording solution that allows organizations to easily record, save, archive and retrieve customer interactions. Recorded calls can be used for training, quality assessment or regulatory compliance–a distinct benefit for financial institutions and insurance companies.

About Envision
Founded in 1994, Seattle, Wash.-based Envision develops call center software solutions that aim to maximize the potential of contact center personnel through training, coaching, performance management, and analytics.

Envision Compliance Recording Key Features

  • Voice over Internet Protocol (VoIP)
  • Extensive search and retrieval capabilities
  • Distributed architecture
  • Complete integration with Envision Quality Monitoring
  • Support for multiple call centers

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