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eGain ClicktoCall Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with businesses of all sizes in various industries including financial services, government, health care, insurance and retail.

Select Customers

Bell, Barclays, Virgin, YorkshireWater, Vodafone

About eGain ClicktoCall

eGain ClicktoCall is call center and customer service software that enables users to offer real-time voice assistance to their online customers through both land line or mobile phone lines, as well as through their computer. The platform supports both instant and scheduled calls, leverages the user’s existing agent pool, and is designed to work as both an ‘always on’ option as well as a rule-based conditional tool.

The software is designed to work in conjunction with cobrowsing functionality for collaborative assistance purposes, utilizes existing telephone infrastructures for any call or click-to-call requests, and enable users to implement click-to-call features on either specific web pages or throughout the user’s entire website. Additionally, the platform allows users to create click-to-call interfaces with company-specific branding and templates in order to ensure that modules match company visual themes.

About the Company

eGain is headquartered in Sunnyvale, California.

eGain ClicktoCall Key Features

Available on all browsers
Allows multiple entry point configurations
Focused on real-time customer service and sales assistance
Facilitates live call assistance at point of purchase, service implementation or decision making processes
Additional eGain products available such as call tracking and chat tools