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BUSINESS INTELLIGENCE

– Amdocs Proactive Insight Review

Product Snapshot

Technology

Software-as-a-Service

Customer Focus

Amdocs works with enterprise companies primarily in the fields of telecommunications.

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About Amdocs Proactive Insight

Amdocs Proactive Insight takes data from your business intelligence tools and converts it into understandable information that your service agents can use when interacting with customers. The program’s primary function is to reduce customer turnover by predicting and scoring the probability of a customer quitting. When that customer calls in, your agent will receive corrective action instructions on how to keep the customer’s business. This product works with any business intelligence and analytical tool but is best compatible with those in the Amdocs product suite.

About Amdocs
For 30 years, Amdocs has served communications service providers by helping them innovate, providing customer service solutions, and improving their infrastructure. Amdocs’ product portfolio includes services in CRM, revenue management, network control, advertising, and more. The company has won numerous awards, including the 2012 Telecom BSS Vendor of the Year Award, the INFOCOM CMAI National Telecom Award 2010, and more. In 2012, Amdoc’s fiscal revenue went over $3.2 billion.

Amdocs Proactive Insight Features

Takes business intelligence data and uses it to support service agents
Primarily guards against customer churn
Calculates customer churn probability and recommends corrective action during agent interactions
Takes data from any business intelligence and analytics tool
Works best with Amdocs tools