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Aspect Workforce Management Review

Product Snapshot

Product Pricing

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Product is available as a SaaS solution.

Customer Focus

Vendor works with large business and multinational enterprises.

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About Aspect Workforce Management

Aspect Workforce Management Aspect Workforce Management software is a tool incorporated within the Aspect Workforce Optimization Suite. The platform enables users to forecast staffing requirements across multiple company facets including customer-facing inbound resources as well as outbound and back office resources.

The software works across multiple channels such as voice, multi-session chat, email, social media and other interactive channels. Additionally, the platform analyzes historical patterns, calculates shrinkage, and supports unlimited ‘what-if’ scenarios in order to predict staff, budget or demand variations.

About the Company

Aspect Software was founded in 1973 and is headquartered in Chelmsford, Massachusetts.


Aspect Workforce Management Key Features

  • Built with a graphical, easy-to-use interface
  • Real-time alert settings
  • Dedicated mobile app and touch-tone IVR tools
  • Enables agents to view and change schedules from remote locations
  • Supports multiple staff schedules settings including hourly, weekly, shift length, and varying start and stop times
  • Interface built on a responsible web design accessible via all major web browsers
  • Supports complex schedule trades and sequential shift bids


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