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Product is available as a SaaS solution.
Vendor works with large business and multinational enterprises.
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Aspect Workforce Management software is a tool incorporated within the Aspect Workforce Optimization Suite. The platform enables users to forecast staffing requirements across multiple company facets including customer-facing inbound resources as well as outbound and back office resources.
The software works across multiple channels such as voice, multi-session chat, email, social media and other interactive channels. Additionally, the platform analyzes historical patterns, calculates shrinkage, and supports unlimited ‘what-if’ scenarios in order to predict staff, budget or demand variations.
Aspect Software was founded in 1973 and is headquartered in Chelmsford, Massachusetts.