Contact vendor directly for pricing information.
Platform is a SaaS solution.
Vendor works with enterprise companies in the fields of retail, automotive, manufacturing, pharmaceutical, travel and dining.
McDonald’s, British Airways, Dunkin’ Donuts, Domino’s, L’oreal
Astute Social is SRM software that monitors blogs and popular social media sites to bring relevant conversations that can provide insight into how customers perceive the company. The platform allows users to view which issues need to be addressed and shows you comments demanding a response.
The software provides businesses with tools to scour millions of web pages and categorize comments as positive/neutral/negative. Additionally, the platform allows companies to experience increased customer advocacy, reduced customer service costs, identified and mitigated brand risks and improved customer retention.
Astute Solutions was founded in 1995 and is headquartered in Columbus, Ohio.