Product is available in multiple plans:
Product is available as both an on-premise and as a SaaS solution.
Vendor works with midsize companies and enterprises.
IHG, Williams-Sonoma, eBay, Carbonite, CSC
Bomgar Remote Support is remote support software that enables users to troubleshoot Windows, Mac, Linux, iOS and Android devices, and is designed to satisfy all remote support needs within a single tool. The platform allows users to access and control remote computers both one or off company networks, and does not require that remote target computers are connected via VPN.
The software is equipped with screen sharing capabilities, as well as camera share and access capabilities that enable IT support agents see what customers see, such as hardware or peripherals. Additionally, the platform provides users with tech support functionalities including chat support, CRM integration, skills-based routing capabilities, and customizable surveys and support portals.
Bomgar was founded in 2003 and is headquartered in Ridgeland, Mississippi.