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Brand Embassy Review

Product Snapshot

Product Pricing

Please contact vendor for pricing details.

Technology

The software is a SaaS solution and requires no additional hardware for installation.

Customer Focus

The company works with small to large businesses across all industries.

Select Customers

T-Mobile, GE Money, SBB, Lenovo, Vodafone

About Brand Embassy

Brand Embassy Brand Embassy is a web-based customer service solution that enables small- to large-scale businesses to efficiently manage their client support needs. Through the platform, users can assist customers across social media channels, emails, forums/message boards and live chat.

Built in the style of a forum, the platform allows users to quickly and conveniently collaborate with one another. For example, customer representatives can talk to customers in a live chat to provide instant support. In addition, the platform provides an intelligent routing feature that assigns tickets to the best agent for that topic, as well as keyword monitoring to track relevant conversations across the internet. Lastly, Brand Embassy offers KPI reports to optimize resource planning.

About the Company

The company was founded in 2011 and is headquartered in the Czech Republic.

Brand Embassy Key Features

  • Knowledge base
  • Keyword-based monitoring
  • Social media publishing tool
  • Real-time team collaboration
  • Reporting

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