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Read the latest Customer Service software articles, news and reviews.

9 Reasons Why Your Business Must Have a Live Chat on Your Site

9 Reasons Why Your Business Must Have a Live Chat on Your Site

By Bhavesh K. | Nov 08 2017

A Website is the online identity of your business. It ought to be interactive to hold a customer’s attention and live chat helps reckon a human touch to your digital website. This interface acts like ... Read More

The Pros and Cons of 4 Top CRM Services

The Pros and Cons of 4 Top CRM Services

By Robert M. | Sep 18 2017

Customer service is one of the most influential brand differentiators. It has the power to retain purchasers or to chase them away. This is the reason why companies invest in customer relationship management (CRM) and ... Read More

Local Tech Series: Boulder, CO

Local Tech Series: Boulder, CO

By Erin Marrs | Jul 06 2016

For those who may not be familiar one of the West’s busiest tech hubs, Boulder’s story hasn’t always been tech-based. The 1960s showed a city widely known as a home for hippies, a demographic whose ... Read More

Choosing Communication Apps for Your Website

Choosing Communication Apps for Your Website

By Pavel Myakov | May 23 2016

A strong relationship between customers and sales reps is one of the key factors to having a successful business. Now there is a wide variety of solutions that can help you set up the first ... Read More

Ultimate Customer Service Showdown: Zendesk vs Desk.com

Ultimate Customer Service Showdown: Zendesk vs Desk.com

By David Self | Jun 02 2015

Knowing which customer service product is the right fit for your company is a bit more complex than software giants lead users to believe. There are a multitude of areas and focuses special to your ... Read More

6 Must-Have Features for a Customer Service Solution

6 Must-Have Features for a Customer Service Solution

By David Self | Mar 17 2015

Customer service software isn’t flashy, loud, or new to the scene; it’s more so the quiet performer in the business software segment. With a laser-like focus on customer relations, the tool has grown beyond the ... Read More

8 Free Multi-Channel Help Desk Software Options for Startups

8 Free Multi-Channel Help Desk Software Options for Startups

By Vitaliy V. | Feb 18 2015

If you’re a broke startup, the search for the right help desk software can be even more complex and overwhelming. I should know, because I ran a small business. Read on for my thoughts on ... Read More

Behind the Software: Q&A with Freshdesk's Dilawar Syed

Behind the Software: Q&A with Freshdesk's Dilawar Syed

By Kristin Crosier | Feb 03 2015

In this Q&A with Freshdesk we spoke with Dilawar Syed, President of North America Operations, about the company's commitment to comprehensive support software, its growing appeal to customers of all sizes and its foray into ... Read More

Would Visual Chat Software Have Helped Comcast Avert Disaster?

Would Visual Chat Software Have Helped Comcast Avert Disaster?

By Victor Shaburov | Aug 21 2014

By now we’ve all heard the infamous Comcast customer support call that brought major backlash to the brand for its less-than-stellar service rep training procedures. But could the communications company have averted disaster with visual ... Read More

Why Companies Have Slowly Taken To Outsourcing Customer Service

Why Companies Have Slowly Taken To Outsourcing Customer Service

By Alicia Gray | Mar 19 2014

These days customer experience matters a lot to organizations. Improvement in customer satisfaction and their loyalty is of great importance to service providers. Consequently, applying a proper strategy for improving customer satisfaction while outsourcing customer ... Read More