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IT SERVICE MANAGEMENT

C2 ATOM Review

Product Snapshot

Technology

Both SaaS and on-premise options are available.

Product Pricing

Options range between $42/user/month and $82/user/month

Customer Focus

Companies between 50 and 10,000 employees in the health and biomedical, public institutions, manufacturing and distribution, finance and insurance and municipality markets.

 

Select Customers

CGI, Desjardins, Loto-Quebec, Metro, City of Sherbrooke

About C2 ATOM

C2 ATOMThe C2 ATOM software solution is a web-based IT service management software solution, built around effective and easy-to-use service catalogs.

Based on industry best practices, C2 ATOM fits within business processes with automation, dynamic analytics, comprehensive dashboards, scalable knowledge and relevant KPIs. True to its flexibility, this tool can be implemented as a SaaS or On-Premise solution, ensuring optimal communication with existing systems.

About C2 Innovations
Founded in 2008, C2 Innovations offers fully integrated service management, service desk and service catalog solutions. Located in Quebec Canada, C2 Innovations headquarters provides a team with expertise and professionalism, allowing the organization to gain the trust of a varied clientele in Canada, United States, the Caribbean, Europe and beyond.

C2 ATOM Key Features

  • Complete set of service desk features (ITIL-framed)
  • Filtered service catalog
  • Self-service portal
  • Automated workflows and business rules
  • Knowledge base
  • Integrated email
  • Built-in SLA
  • Analytics tools (built-in reports, dashboard)
  • Effective interaction with all types of systems (API Rest)
  • Asset management and CMDB
  • Email integration
  • Service request management
  • Change and incident management
  • Escalations and notifications
  • Template available

C2 ATOM Screenshots

C2 ATOM Videos

White Papers and Demos

Automated Requests Centralization: A 6-step Guide
White Paper provided by C2
Register Now to Download this FREE Vendor Whitepaper Automated Requests Centralization: A 6-step Guide The concept of a service catalogue, or list of service options, is integral to the process of delivering services. The process is documented as an exhaustive list of the services that an organization offers to its employees or ...
Centralizing Business Services: An ITSM Collaboration eGuide
White Paper provided by C2
Register Now to Download this FREE Vendor Whitepaper Centralizing Business Services: An ITSM Collaboration eGuide Whether you operate in an insurance company, engineering, public or private institution, service is a reflection of any organization. The quality of these services is essential to ensure internal efficiency and overall performance. Through this quest, technological ...

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