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IT SERVICE MANAGEMENT
C2 ATOM Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as both an on-premise solution and as a SaaS solution.
Customer Focus
Vendor works with companies that employ between 50 and 10,000 employees in the health and biomedical, public institutions, manufacturing and distribution, finance and insurance and municipality markets.
Select Customers
CGI, Desjardins, Loto-Quebec, Metro, City of Sherbrooke
About C2 ATOM
The C2 ATOM software solution is a web-based IT service management software solution, built around effective and easy-to-use service catalogs. Based on industry best practices, C2 ATOM fits within business processes with automation, dynamic analytics, comprehensive dashboards, scalable knowledge and relevant KPIs.
True to its flexibility, this tool can be implemented as a SaaS or On-Premise solution, ensuring optimal communication with existing systems. Additionally, the platform supports all ITSM and service desk capabilities including incident management, problem management, change management, service request management, and knowledge management.
About the Company
C2 Innovations was founded in 2008 and is headquartered in in Quebec Canada.
C2 ATOM Key Features
- Complete set of service desk features (ITIL-framed)
- Filtered service catalog
- Self-service portal
- Automated workflows and business rules
- Built-in knowledge base
- Integrated email engine
- Built-in SLA
- Analytics tools (built-in reports, dashboard)
- Effective interaction with all types of systems (API Rest)
- Asset management and CMDB
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