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IT SERVICE MANAGEMENT

ITRP Review

Product Snapshot

Product Pricing

Product is available in multiple plans:

  • Basic – free
  • Premium – $59.99 per user per month
  • Premium Plus – $79.99 per user per month
Technology

Product is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with global enterprises and their managed service providers.

Select Customers

Contact vendor directly for case studies.

 

About ITRP

ITRP ITRP is IT service management software designed to support multinational organizations that operate across multiple time zones and in multiple languages. The platform allows users to group incident requests, identifies and analysis incident root causes and is designed with workflow automation functionality.

The software provides users with a built-in incident inbox, problem management and assessment tools and allows users to create and reuse workflow templates. Additionally, the platform enables users to schedule recurring tasks, track service level agreements and monitor all operational level agreements.

About the Company

The ITRP Institute was founded in 2010 and is based in Palo Alto, California

 

ITRP Key Features

  • Customer self-service portal
  • Built-in change calendar
  • Links to external service providers
  • Automatically audits the user’s entire system
  • Data backup and security measures
  • Workload coordination and sharing tools
  • Internal database search engine

 

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