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Cherwell Service Management Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.


Product is available as an both on-premise or as a SaaS solution.

Customer Focus

Vendor works with companies of all sizes.

Select Customers

Fiserv, Jason’s Deli, Swatch, Esri, Western Union


About Cherwell Service Management

Cherwell Service Management Cherwell Service Management is ITSM software that enables users to implement, automate and modernize service and support processes. The platform is designed to be highly customizeable and configurable in order to meet user- or company-specific needs and workflows, integrates with third-party applications already in place, and enables users to extend ITSM services across multiple departments.

The software is equipped with process automation capabilities, native support for eleven ITIL processes, and enables users to leverage best practices out-of-the-box. Additionally, the platform provides users with an IT service desk functionality designed to work as a single point of contact for all incidences, problems, or questions, as well as an IT self-service portal built to automate request fulfillment and works to reduce costs and overhead.

About the Company

Cherwell Software was founded in 2004 and is headquartered in Colorado Springs, Colorado.


Cherwell Service Management Key Features

  • Configurable dashboards for identifying trends and bottlenecks
  • Reporting tools
  • Embedded Multi-Sourcing Service Integration functionality
  • Application dependency mapping tools
  • CMDB provides discovery and inventory capabilities


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