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CARMA CustomScoop Media Monitoring Service Review

Product Snapshot

Product Pricing

Product is available in multiple plans:

  • Standard (3 users) – $299 per month
  • Professional (5 users) – $499 per month
  • Agency (10 users) – $999 per month
  • Enterprise (25 users) – $1,400+ per month

Product is available as a SaaS solution.

Customer Focus

Vendor works with midsize to large enterprises.

Select Customers

Comcast, The Salvation Army, Fleishman Hillard, NHTSA, The University of North Carolina of Chapel Hill


About CustomScoop Media Monitoring Service

CARMA CustomScoop Media Monitoring Service CustomScoop Media Monitoring Service is social media and news monitoring software that provides insights through a 24/7 dashboard, and combines search technology, analysis and distribution tools. The platform tracks media coverage, enables users to listen to social conversations pertaining to their company, and monitors company competition.

The software measures PR and marketing campaign success, automates reporting processes for daily, weekly and monthly reports, and provides users with data visualization through analytic charts and graphs. Additionally, the platform sends daily summary reports to users via email in multiple formats including results, charts, custom reports and spreadsheets, as well as allows users to set automated email alerts.

About the Company

CARMA was founded in 1984 and is headquartered in Dubai.


CustomScoop Media Monitoring Service Features

  • Tagging, notation and rating functionality
  • Data export to spreadsheet capabilities
  • Customizable system
  • Results presented in multiple formats including spreadsheet, RSS or PDF
  • Access to personalized customer care services


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