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Hiver Review

Product Snapshot

Product Pricing
  • Lite – $7 per user per month
  • Growth – $22 per user per month
  • Pro – $37 per user per month
  • Elite – $57 per user per month

Hiver is a SaaS solution that requires no additional hardware for installation.

Customer Focus

Vendor works with companies of all sizes in multiple industries including technology, hospitality, construction, corporate, education, finance, manufacturing, media, services, and transportation.

Select Customers

Vacasa, Harvard University, HubSpot, Flexport, Pinterest, Lonely Planet.


About Hiver

Hiver Hiver is a Gmail-centric customer service solution that helps teams across the organization collaborate on shared inboxes like services@, orders@, support@.

With over 1500 customers across 30 different countries, it’s a frictionless, natural way for teams to handle customer email communication as it works right inside Gmail. Hiver helps customer-facing teams collaborate better and make sure all queries are answered on time, by the right people.

As Hiver works within Gmail, teams can get started in minutes, without any extensive training. Hiver doesn’t turn customer queries into tickets, enabling human-to-human conversations. It is also a secure customer service solution as it does not store your emails.

Hiver has all the powerful features of a helpdesk, yet the simplicity of Gmail.

About the Company

Hiver was founded in 2011 and is headquartered in San Jose, California.


Hiver Key Features

  • Helpdesk software
  • Collaborative inbox for teams
  • Email delegation for Gmail
  • Email notes
  • Email tags
  • Collision Alerts
  • Automations for Gmail
  • Analytics on team performance


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