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Anexinet ListenLogic Platform Review
Product Snapshot
Product Pricing
Contact vendor directly for pricing information.
Technology
Product is available as a SaaS solution that requires no additional hardware.
Customer Focus
Vendor works with midsized and large enterprises.
Select Customers
Comcast, Merck, Bimbo, Pfizer, 3M
About the ListenLogic Platform
The ListenLogic Platform is omni-channel analytics software designed to assists users with improving customer experiences while ensuring compliance. The platform provides users with omni-channel analytics, social channel listening tools, and risk sensing and monitoring capabilities.
The software analyzes call center, social media, email, chat and CRM data within a centralized system view, facilitates optimized targeting, marketing messaging and competitive intelligence, and provides users with ongoing brand tracking tools that work across all vertical markets. Additionally, the platform utilizes human insights to manage corporate reputation risks, and is equipped with real-time emerging risk identification, analysis and monitoring tools.
About the Company
ListenLogic was founded in 2000 and is headquartered in Blue Bell, Pennsylvania.
ListenLogic Platform Key Features
- Voice-to-text transcription and text classification tools
- Delivers real-time marketing and operational intelligence based on unstructured data including social media, open-end surveys, call centers and internal documents
- Managed risk sensing dashboards
- CX and call center agent performance dashboards
- Social influencer analysis tools
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