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LiveChat Review

Product Snapshot

Product Pricing
  • $10 per agent per month

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with of all sizes and across multiple industries.

Select Customers

Contact vendor directly for case studies.



LiveChat is CRM and customer service software that provides users with an omnichannel chat platform designed to connect businesses with site visitors. The platform assists users with converting visitors into customers from any channel including SMS, website, email or multiple social media platforms.

The software connects with Facebook Messenger and allows users to chat in real-time via the app through Facebook Messenger, works to increase and close sales as well as provide improved customer service by enabling users to reach out to current website visitors, and is designed to assist users with guiding potential customers through pain points in the checkout process. Additionally, the platform supports live chat through a native mobile app and in-app support tools, allows authorized users to contact service agents directly though the app without email or support portals on the website, and is built with new user onboarding functionality.

About the Company

LiveChat was founded in 2002 and is headquartered in Boston, Massachusetts. Key Features

  • Real-time website monitoring
  • Mobile apps for iOS and Android
  • Open API
  • Offline forms
  • Supports integrations
  • Chat transcript history
  • AI-powered customer service and canned responses


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