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GAMIFICATION

– MotivAgent Review

Product Snapshot

Technology

Product is available as a SaaS solution that requires no additional hardware.

Customer Focus

Vendor works with customers of all sizes.
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About MotivAgent

MotivAgent is a gamification softwaresolution that helps improve employee performance at call centers. At the start, users can integrate the program with virtually any type of platform to capture its data. The system then has each phone agent create a personal online profile that shows earned points, photos and personal details. As agents deal with calls, they can earn points whenever they are able to fix an issue. Agents can compare point scores with one another on leaderboards, and the product sends out notifications whenever agents reach certain milestones. Lastly, MotivAgent can host auctions in which agents bid for prizes using their earned point totals.

About MotivAgent
MotivAgent was founded in 2013 and is headquartered in the United Kingdom.

MotivAgent Key Features

SaaS gamification software solution
Designed to improve employee performance in call centers
Integrates with virtually any type of platform to read its data
Agents earn points by going through their tasks and helping customers
Each agent has a personal online profile that shows personal details, photos and point scores
Agents can compare each other’s point totals on leaderboards
Hosts auctions where agents can bid for prizes using their earned points