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IT SERVICE MANAGEMENT

Micro Focus Serena Service Manager Review

Product Snapshot

Technology

Serena Service Manager is delivered on-premise or via SaaS.

Customer Focus

Serena Service Manager is built to meet the requirements of large business and multinational enterprises.

Select Customers

LenderLive, eBay, The Space and Naval Warfare Information Technology Center, U.S. Department of Veterans Affairs, Martin Baker Aircraft Co Ltd

About Serena Service Manager

Micro Focus Serena Service Manager Serena Service Manager is a process-driven approach to IT system management that provides your company with easy-to-use applications. Serena Service Manager works on a single platform so you are able to discover and request IT services, submit incidents, and review knowledge base articles.

About Serena Software
Serena Service Manager is a product of Serena Software, an application delivery, IT operations and business processes vendor. Serena Software helps over 3,000 enterprises across the globe orchestrate their business processes and IT service management.

Serena Service Manager Key Features

  • Enterprise Service Catalog
  • Request Fulfillment
  • Incident and Problem Management
  • Change Management
  • Configuration Management
  • Release Management
  • Social IT
  • User Self-Service
  • Knowledge Management
  • IT Process Automation


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