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TASKE Essential Review

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Customer Focus

TASKE works with small and medium sized companies primarily in North America in a number of fields, including real estate, healthcare, communication, retail, hospitality, finance, and utilities.

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Clearpoint, Ferguson, Seneca One, Oticon, Sanford Health

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TASKE Essential

TASKE EssentialTASKE Essential is web-based employee performance management software. With TASKE Essential, users can monitor general company phone usage in real-time. Call activity can be examined by individual or by department. Additionally, users can generate reports to maintain targets for service levels and easily parse through call history with a visualizer. The program was designed for general business environments and is accessible from any Internet-enabled computer.

TASKE was founded in 1989 in Ottawa, Canada, and serves more than 7000 customers worldwide. TASKE is a part of the Society of Telecommunications Consultants and has won a number of awards, including Best of Show at Call Center Demo West in 2004 and two Branham Awards.

TASKE Essential Key Features

  • Monitors call activity in real-time
  • Data sorted by individual or by department
  • Accessible from any Internet-enabled computer
  • Browser-based
  • Easily searches through call histories
  • Generates up-to-the-minute agent performance reports

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