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CUSTOMER SERVICE

HUMAN RESOURCES

Userlane Review

Product Snapshot

Product Pricing

Contact vendor directly for pricing information.

Technology

Platform is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Vendor works with businesses of all sizes across multiple industries.

Select Customers

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About Userlane

Userlane Userlane is human resources software that enables users to lead, train and explain company processes to employees and customers. The platform focuses on increasing company conversion rates, improving support processes and supporting employee efficiency practices.

The software assists companies in automating helpdesk activities and lowering employee training costs, as well as provides a ‘turn-by-turn’ live system guidance tool. Additionally, the platform allows users to implement step-by-step guides within existing websites and applications, facilitates user onboarding processes and requires no coding experience.

About the Company

Userlane was founded in 2015 and is headquartered in Munich, Germany.

 

Userlane Key Features

  • User guide editor tool
  • Dashboard customization capability
  • User engagement and segmentation tools
  • Userlane Assistant customer support availability
  • In-depth analytics and reporting
  • Multi-language support
  • Marketing services and tools
  • Customizable feedback forms
  • Designed to reduce setup time
  • Designed to work independently with your service or website
  • Scales workflow processes
  • Built-in interactive FAQ
  • Customer-specific user guide customization capabilities

 

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