Nearly everyone wants to take part in the social revolution that’s transforming business, therefore many vendors are now producing social CRM solutions. As a result, social CRM has moved to the mainstream of the enterprise software market.
Swivelscript is call center and CRM software configured with Javascript and designed to automate copy/paste functions in order to ensure that all communications are recorded in every relevant program, file and application. The platform works to integrate the company’s existing systems via data exchange that occurs at the agent’s desktop and harvests data across different company applications.
Demonstration showing batch updates of Salesforce from Excel using Swivelscript.
This short demonstration shows Google-searches being automatically logged in Notepad using a little Swivelscript.
We all know that CRM is a massive, multi-billion dollar business; and full-box CRM is quite possibly the next innovation that could conceivably change the very foundation of CRM software implementations.
Learn more about PeopleSoft’s Continuous Delivery Model, Feature Packs, Releases, and Off Cycle Functionality.
See how the PeopleSoft CRM Manager Dashboard can increase efficiency with the insight and the tools agents need to better serve customers.
The PeopleSoft Global Search feature enables you to take actions directly from your search results based on context without navigating through the menu.