eCitizen Whitepaper
The C2 eCitizen solution helps Government agencies “do more with less” in an ever increasing environment where citizens are demanding better service and more accurate information for their tax dollars.
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A Buyer’s Guide to Customer Relationship Management Solutions
Buyers’ Guide in to CRM solutions provides an overview of the trends, value and evaluation criteria one should consider when making a CRM purchase decision
NetSuite CRM+ Demo
NetSuite CRM+ includes all the foundations of CRM – Salesforce Automation, Marketing Automation, and Customer Support Service – while also providing your reps with a real-time view of all customer transaction, service issues, inventory, order status, and commissions. This demo allows you to view how NetSuite CRM+ can support a variety of roles in your organization.
Lithium and Software-as-a-Service
Lithium’s flexible Software-as-a-Service (SaaS) solution maximizes the benefits and minimizes the risks of enterprise communities by providing a winning combination of on-demand forums, blogs, chat, tribal knowledge bases, and other social networking tools, coupled with innovative analytics and the experience and expertise gained from more than ten years of hosting communities for large enterprises.
Is ERP the Right Software for a Small to Medium Business?
Today, ERP software vendors have tailored their product for SMBs. Better still, there are ERP systems such as Jim2 Business Engine that are designed specifically for SMBs so they can take advantage of ERP for maximum efficiency in conducting business.
Global CRM: Managing the Multinational Sales Force
Customer Relationship Management (CRM) just isn’t what it used to be. Conceived as automated tools to help sales personnel maintain records of contacts, sales-related activities, and individual and team’s progress toward goals and quotas, today’s scope has become much more far reaching.
How to Avoid Delivering Bad Customer Service
Delivering high quality customer service plays a pivotal role in your company’s front-office activities. Get our FREE Customer Service guide and learn how you can deliver better service to your customers.
How to NOT Follow up and Destroy Your Business
Until recently there has been no solution to help manage the complex tasks involved with multi-step, multi-media follow up. People have been forced to come up with “creative” ways to get the follow up done… and believe me, I’ve seen some amazing creativity.
Strategies for a Successful CRM Implementation
Now more than ever, organizations of all sizes and descriptions are struggling to comply with regulations and manage the risks and penalties of failing to operate within the rules. Establishing, maintaining and proving compliance requires both money and time that executives and shareholders would rather invest in top-line growth.
Local Governments Strengthen Service, Achieve New Operating Efficiencies with CRM
Emulating the model of the private sector, local governments are stretching to improve the quality and convenience of services provided to their citizenry and other constituents. The standard for service has been changing rapidly, with a dramatic raise of the bar of expectations for the availability and responsiveness of service resources. Customers in the for-profit world have come to expect seamless and convenient self-service options as well as integrated and accurate information from their service providers.