Remote support solutions can make a huge different to IT staff members and customer service agents, enabling them to provide the best technical support to both employees and customers. Here are the must-have features (and the products that offer them) you’ll want to look for!
While Heartbleed has caused quite a stir over the past few weeks, the exploit has also revived an important discussion about how businesses and websites handle and protect sensitive information and data. Data security has become an increasingly important concern for today’s business owners.
ITRP is IT service management software designed to support multinational organizations that operate across multiple time zones and in multiple languages. The platform allows users to group incident requests, identifies and analysis incident root causes and is designed with workflow automation functionality.
Configuration Manager is IT management software that facilitates system updates and upgrades, unifies end-user portals and assists with mobile device management activities. The platform is designed to protect data, monitor system health and enforce system compliance, and is capable of managing PCs, Macs, Unix and Linux servers.
HEAT LANrev is IT asset management software that provides users with integrated patch management, remote control, software packaging, delivery and license management, inventory management and reporting tools. The platform is equipped with discovery and asset inventory tools that detect and report on more than 700 information items concerning hardware, software, configurations and users across all managed computers.
IBM WebSphere eXtreme Scale is network management software equipped with an elastic in-memory data grid. The platform is designed to cache, partition, replicate and manage both application data as well as business logic and across multiple servers.
Oracle Coherence is a network management software solution that assists companies with balancing bandwidth between all connected devices. As users go on the Internet and interact with various websites and applications, the program monitors all users’ bandwidth trends.
CA Technologies Enterprise Mobility Management Suite helps enterprises secure and manage mobile and desktop devices. The solution is designed to face Bring Your Own Device (BYOD) demands, maximizing the value of mobility.
Dell EMC Data Protection Suite is data protection software with editions designed specifically for enterprises, backup processes and application security. The suite is equipped with replication, snapshot, backup and archive tools, and is designed to ensure secure and efficient backups are stored in the cloud for long-term retention.
Apptio Business Insights is IT management software that correlates IT infrastructure data to corresponding financial and cost data. The platform provides companies with cost transparency through granular operational and performance insights, works to improve IT consumption behavior and facilitates communication between IT and business units.