Samanage is an enterprise service desk software solution designed to eliminate the complexity of managing service requests in IT and all other service areas. Samanage is multi-tenant and instantly deployed via the cloud to reduce time, effort and costs associated with service interactions.
Vivantio is service management software that supports incident management, full-enterprise ITSM processes, and provides users with the core ITIL principals. The platform facilitates customer self-help activities, facilitates customer engagement, and enables users to create separate, branded customer portals.
.Biz is an IT service management suite that follows ITIL best practices and is built on Microsoft .NET industry-standard technologies. The suite is out-of-the-box ready and is designed to run help desks, call centers, and manage enterprise infrastructures.
FootPrints Service Core is IT service and asset management software that enables users to configure end-to-end business services and integrates with other systems such as BMC Client Management, Active Directory and SQL Database. The platform is designed to automate service delivery and routine tasks, works to improve employee satisfaction and IT team reputation, and requires little-to-no technical skills.
IT Service Management (ITSM) structures employee-submitted service requests under a unified system for IT to respond faster, generate reports and enable employee self service. Download our Top 10 IT Service Management report for our comparison of the top ITSM platforms.