Enterprise service management integrates departments by facilitating faster, cheaper operations and aligning departments to others’ needs. Here are six ways enterprise service management can centralize your company’s departmental obligations and create a system that makes day-to-day processes smoother and more efficient.
GS/HelpDesk is internal IT service management software for IBM Notes/Domino designed to support commonly implemented ITIL service support processes including incident management, problem management and change management. The platform enables service agents to create, update and close incidents via mobile interfaces for iPhone and Android, update and close service requests via email on any device type, and is equipped with archiving and data loading agents.
EasyVista is IT service management software that focuses on enabling users to manage IT service issues across any device and from any location. The platform is comprised of two parts: Service Manager and Service Apps.
Mobify is an IT service management software solution that works with ecommerce pages to drive up conversions. The platform allows users to integrate with virtually any type of ecommerce platform, monitors the website’s performance, lets users see how fast their pages load and have the system use predictive loading to boost speeds.
TOPdesk ITSM is IT service management software that automates ITSM processes and provides users with a complete set of ITSM tools and functionalities. The platform supports change and release management, assists users with managing workflows, and is equipped with asset management tools that register and track all configuration items.
ITRP is IT service management software designed to support multinational organizations that operate across multiple time zones and in multiple languages. The platform allows users to group incident requests, identifies and analysis incident root causes and is designed with workflow automation functionality.
SafeNet Sentinel Cloud Services is an IT service management software solution that makes it easy for cloud services companies to set and enforce policies. At the start, users need to create a catalog of security and usage policies. Users can then implement the policies at a variety of customer levels and enforce compliance with them. For instance, the program can set pricing for cloud features, require customers to agree to terms and offer premium add-ons.
CA Service Virtualization is an IT service visualization software solution that displays IT assets’ problems through images. The program automatically works with broken systems’ data to find all performance problems, constraints and other complexities.
Juniper Networks Mobile Core Network helps you manage the large amount of data that moves between your company’s mobile devices.
Fixmo EMP is an enterprise mobility platform that provides you with defense-grade mobile security and management tools.