HEAT IT Service Management is ITIL service management software that provides release management, service level management, event management, availability management, financial management, and portfolio and project management tools. The platform enables users to automate incident processes, identify problem sources and restore service operations.
The ChangeGear Enterprise Service Desk is a web-based IT Service Management (ITSM) software solution that enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. ChangeGear includes the seamless integration of key ITSM processes: Incident Management, Problem Management, Change Management, Release Management, and Knowledge Management.
Business-Software.com spoke with Kaseya CMO Bob Davis about the challenges of IT in the world where technology isn’t confined to a single office building, and how Kaseya’s revolutionary approach is working to make IT management less of a headache for everyone.
Welcome to the ITIL Class on Service Catalog. Over the course of this article, you will gain a better understanding of the function of a service catalog and the effort required to build one.
The most basic way to get started with ITIL in your IT organization is the ChangeGear “ITIL-as-a-Service” essentials solution. There are five minimum components that we recommend in order to start an ITIL implementation: Incident Management, Problem Management, Change Management, Service Catalog, and Service Asset & Configuration Management.
With the expansion of the ChangeGear platform to include fully customizable modules, SunView Software is helping companies integrate their line of business processes with the ITIL-based framework. The modules have customizable workflow to match existing processes outside of the IT Organization helping to better align the business through standardization of practices.
Alloy Navigator is an IT service and asset management solution that enables organizations of all sizes to manage their IT operations. The solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management, and creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components.
Cherwell Service Management is ITSM software that enables users to implement, automate and modernize service and support processes. The platform is designed to be highly customizeable and configurable in order to meet user- or company-specific needs and workflows, integrates with third-party applications already in place, and enables users to extend ITSM services across multiple departments.
assyst is ITSM and ITAM software that assists users with managing all services, assets, and support through a centralized portal. The platform facilitates automation, social collaboration and multi-channel support, as well as mobile access via any device.
Service Support Manager is a process-driven approach to IT system management that provides users with easy-to-use applications.