Product is an on-premise or cloud based ITSM solution that offers flexible delivery and licensing to meet customer needs. Licensing options include: named, concurrent, and unlimited.
Built on a foundation of ITIL best practices ChangeGear provides a modern, powerful, and flexible Enterprise Service Management solution. Corporations in industry verticals such as Legal, Healthcare, Financial, Utilities, Media, and Government Agencies can transform their service management with ChangeGear.
St. Mary’s Medical Center, conEdison, CoBiz Financial, Polycom, Graphic Packaging International
The ChangeGear Enterprise Service Desk is a web-based IT Service Management (ITSM) software solution that enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. ChangeGear includes the seamless integration of key ITSM processes: Incident Management, Problem Management, Change Management, Release Management, and Knowledge Management.
Additionally, ChangeGear automates IT processes and streamlines many of the repetitive tasks required to effectively manage demanding environments. An intuitive user interface and built-in ITIL processes enable IT staff to accelerate response times, resolve incidents more quickly, and restore normal operations – all while minimizing the negative impact on business operations. With ChangeGear, IT support staff can accelerate ticket resolution and achieve 360-degree visibility into IT service support processes.
Founded in 2003, SunView Software is a leading provider of IT Service Management (ITSM) software that helps companies to better deliver, manage, and monitor IT services across the entire enterprise. SunView is using new innovations in artificial intelligence to drive smarter automation, predictive insights, and increase customer satisfaction. By combining cutting-edge technologies and a best-in-class software platform, SunView provides cost-effective and efficient solutions that enable more responsive IT for the organization.
SunView’s flagship platform, ChangeGear, delivers a robust, fully-featured ITSM solution for the enterprise that combines a premium user experience with innovative AI-powered technology designed to maximize process efficiency.
To put it simply, SunView provides a higher value, enterprise-grade ITSM solution that’s more cost efficient to implement, configure and maintain.
ChangeGear Service Desk is designed to help companies track and resolve requests more quickly, as well as manage and control IT services. With the Service Desk Platform, a company will be able to seamlessly integrate all ITIL processes for a more efficient and effective service desk.