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SunView Software ChangeGear Enterprise Service Desk Review

Product Snapshot

Product Pricing

Generic product pricing is available here. If interested in a quoted estimate, please contact SunView directly here.


Product is an on-premise or cloud based ITSM solution that offers flexible delivery and licensing to meet customer needs. Licensing options include: named, concurrent, and unlimited.

Customer Focus

Built on a foundation of ITIL best practices ChangeGear provides a modern, powerful, and flexible Enterprise Service Management solution. Corporations in industry verticals such as Legal, Healthcare, Financial, Utilities, Media, and Government Agencies can transform their service management with ChangeGear.

Select Customers

St. Mary’s Medical Center, conEdison, CoBiz Financial, Polycom, Graphic Packaging International

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About ChangeGear Enterprise Service Desk

SunView Software ChangeGear Enterprise Service Desk The ChangeGear Enterprise Service Desk is a web-based IT Service Management (ITSM) software solution that enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. ChangeGear includes the seamless integration of key ITSM processes: Incident Management, Problem Management, Change Management, Release Management, and Knowledge Management.

Additionally, ChangeGear automates IT processes and streamlines many of the repetitive tasks required to effectively manage demanding environments. An intuitive user interface and built-in ITIL processes enable IT staff to accelerate response times, resolve incidents more quickly, and restore normal operations – all while minimizing the negative impact on business operations. With ChangeGear, IT support staff can accelerate ticket resolution and achieve 360-degree visibility into IT service support processes.

About the Company

Founded in 2003, SunView Software is a leading provider of IT Service Management (ITSM) software that helps companies to better deliver, manage, and monitor IT services across the entire enterprise. SunView is using new innovations in artificial intelligence to drive smarter automation, predictive insights, and increase customer satisfaction. By combining cutting-edge technologies and a best-in-class software platform, SunView provides cost-effective and efficient solutions that enable more responsive IT for the organization.

SunView’s flagship platform, ChangeGear, delivers a robust, fully-featured ITSM solution for the enterprise that combines a premium user experience with innovative AI-powered technology designed to maximize process efficiency.

To put it simply, SunView provides a higher value, enterprise-grade ITSM solution that’s more cost efficient to implement, configure and maintain.


ChangeGear Enterprise Service Desk Key Features

Business Problems
  • Organization has a first generation ITSM platform (BMC, HP, FrontRange, CA) that are complex to mange, costly to support, and are inflexible. They need to reduce costs and improve flexibility of service desk
  • Organization has a low IT maturity level and wants to implement IT best practices (ITIL) to improve IT efficiencies. Need a solution to accelerate adoption of ITIL
  • Organization has existing home grown or commercial help desk system and needs a more robust solution to meet the needs of the business

Why ChangeGear

  • Easy to Use – intuitive interface makes it easy to learn for staff and end users
  • Simple to Deploy – deploy in days, not months
  • Cost Effective – low total cost of ownership when compared with other enterprise ITSM solutions
  • Artificial Intelligence & Machine Learning – smarter automations, predictions, and increased end user satisfaction
  • Seamless Integration – easily integrate with other systems or processes
  • Flexibility – quickly adapt processes to meet your business needs without coding
  • ITIL Alignment – out-of-the-box ITIL workflows for fast ROI
  • Cloud or On-Premises – flexible delivery options to meet your needs


  • Reduce cost and complexity of service desk solution
  • Increase end-user satisfaction
  • Improve ability to meet service level agreements
  • Reduce time-to-resolution for incidents
  • Improve self-service options for end-users
  • Optimize IT with process automation
  • Enhance organizational communications
  • Accelerate adoption of ITIL best practices


ChangeGear Enterprise Service Desk Screenshots


ChangeGear Enterprise Service Desk Videos


  • Out-of-the-box configuration is based on ITIL best practices. Companies can customize workflows to meet their specific needs.
  • Increases the efficiency of change processes to reduce overall operating costs.
  • Mobile access makes sure that incidents can be addressed quickly to avoid unscheduled downtime.

ChangeGear Service Desk is designed to help companies track and resolve requests more quickly, as well as manage and control IT services. With the Service Desk Platform, a company will be able to seamlessly integrate all ITIL processes for a more efficient and effective service desk.



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