What is Zoho?

With over 20 Business, Productivity & Collaboration applications, Zoho offers significant advantages to run your business online. This video provides a very high level view on where Zoho fits in.

IVR Questions

Executive Insight: Multi-Sourcing

In response to this overwhelming demand to do more with less, one of the most common solutions to “cheaper” has been to cut labor costs through labor arbitrage or multi-sourcing.

How 3 Contact Centers Were Empowered to Succeed

For years, companies have talked about the importance of the customer and what it means for the organization; but without actions to support the words, such campaigns mean very little.

Top 5 Ways to Make IVR Work for You and Your Customers

Unless you’ve been living in some remote location without a phone, you’ve interacted with an Interactive Voice Response (IVR) system at one time or another. They are increasing in popularity as more and more companies are turning to self-service solutions to reduce costs and serve their customers better. But as you may have experienced yourself or with your own customers, there is a right way and a wrong way to use an IVR.

Benefits of Interactive Voice Response

Interactive voice response (IVR) solutions provide dramatic benefits to today’s contact centers. Read on to learn why IVR should be an integral part of any call center software strategy.

Telax Hosted Call Center

Capture astounding benefits in cloud computing with Telax Hosted Call Center.

Reasons You Need Business Software Solutions

Business software solutions can help you more effectively manage nearly everything involved with your company. You name it, and business software solutions are probably available to help you succeed.

Call Center Software

For many companies, call center operations are the primary method of communication with existing or potential clients. Call centers take […]

IVR