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– Ifbyphone

Ifbyphoneis a voice-based marketing automation suite that uses a number of voice technology tools to help convert leads into sales. At first, the program monitors marketing ROI by tracking which pieces of advertisement bring in the most phone calls.

How Not To Break the Momentum Of Your IVR Services

With companies struggling to juggle customer service and acquisition of new customers, Interactive Voice Response has come to the rescue! As a method of self-service, IVR services facilitate cost reduction and offer improved assistance to callers.

New World of Customer Expectations

Companies need to provide customer service that surpasses the competition. They need to realign their culture and technology in order to drive the maximum value out of their investments (making employees more productive, and extending current capital expenditures to capture the highest value).

Embracing Change Head-On: The Advantages of Cloud-Based Contact Center Software Solutions

We’ll examine the advantages of cloud-based contact center solutions, as well as the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.

Roadmap for Selecting a Contact Center Infrastructure Solution

The time has come to acquire, replace or upgrade your contact center solution and supporting applications. It’s a buyer’s market, due to the maturation of cloud-based contact center infrastructure providers who have entered the market with competitive offerings. Take advantage of this opportunity by including both premise-based and cloud-based solutions in your contact center infrastructure selection process. While this may add some complexity to your financial and technical analysis, it greatly expands your options and improves your negotiating leverage.

Reinventing the Customer Service Experience to Capture Loyalty

Proactive service that’s delivered through personalized interactions with agents can help differentiate companies, strengthen customer relationships, and drive compelling business benefits.

– Aastra Technologies OIP Call Center

Smart and easy to operate as well as simple to use and maintain, Aastra Technologies OIP Call Center is a cost-effective tool for companies who are looking to optimize the availability of their agents for the benefit of their customers.

– Fonality Enterprise

Fonality Enterprise is a dedicated, hosted communication solution with enterprise grade features and unified communications all offered at a low cost.

– Aastra Clearspan

Aastra Clearspan is a pure SIP softswitch for very large enterprises

CallFire IVR

CallFire IVR is interactive voice response software that enable users to set up surveys, polls, appointment reminders and payments, and is designed to facilitate both inbound and outbound uses. The platform is designed with ease-of-use in mind through drag-and-drop menus of XML functionality, enables customers to interact through keypress, and is equipped with automated call routing capabilities.