Connect First Comprehensive ACD is automatic call distribution software designed to be implemented out-of-the-box with minimal configuration, can simultaneously distribute multiple calls to the most appropriate agent or location through geospatial routing, and instantly routes calls based on predetermined logic. The platform allows users to define routing paths based on multiple aspects including agent skill sets and level, language and ranking, is designed to work with both low and high volume operations, and applies all configuration and preferences across all administrative interfaces.
[24]7 Speech is IVR (interactive voice response) software that combines voice and digital customer service channels. The connected IVR platform allows phone interactions to be web-aware and digital and provides customers with a multi-module self-service portal.
This system is a rapid application development toolkit for IVR solutions. Pronexus VBVoice enables the creation of inbound and outbound IVR solutions including auto-attendants, automated payments, notifications and surveys.
Fuse+ is IVR software that provides users with a visual call-flow editor to facilitate IVR and voice application management and creation. The platform is equipped with a drag-and-drop interface that allows users to build, maintain and manage IVR systems without requiring developers or engineers, and offers granular user permissions that allow user-defined levels of access.
Voxeo Prophecy IVR software automates interaction with telephone callers to reduce the cost of common sales, services, collections and support calls to and from a business.
Genesys IVR provides your business with internet technology and voice self-service applications that decrease costs, halt customer frustration and improve the customer experience.
Angel Outbound IVR provides businesses with an efficient solution that provides personalized customer support, mass audience communication and an easy way to serve customers’ needs.
Angel Inbound IVR platform can identify words and sentences to interact with callers in real-time and route them to the appropriate agents or self-service.
Angel Virtual Call Center brings industry-leading IVR and speech technology together in one full-featured call center solution.
Avaya Interactive Response provides a business with a cost-effective customer interaction solution based on an interactive voice response system. Avaya Interactive Response automates telephone transactions, answers incoming calls, asks questions and provides information. Avaya Interactive Response receives input from spoken word, touch tone, dial pulse and TDD
