Avaya Interactive Response has TDM- and VoIP-based switches and can be used in a wide range of configurations.
Avaya Interactive Response is focused on working with companies of all sizes, from small business to enterprises.
Avaya Interactive Response is a type of call center software that provides businesses with a cost-effective customer interaction solution based on an interactive voice response system. Avaya Interactive Response automates telephone transactions, answers incoming calls, asks questions and provides information. Avaya Interactive Response receives input from spoken word, touch tone, dial pulse and TDD (Telecommunications Device for the Deaf) to meet every customers’ need.
Avaya Inc. is a computer networking, information technology and telecommunications company that provides business communications systems to companies around the world. Avaya brings people together with the correct data at the correct time in the right situation, which enables company users to improve efficiency and solve critical business challenges.