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CALL CENTER

IVR

– Avaya Interactive Response Review

Product Snapshot

Technology

Avaya Interactive Response has TDM- and VoIP-based switches and can be used in a wide range of configurations.

Customer Focus

Avaya Interactive Response is focused on working with companies of all sizes, from small business to enterprises.

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About Avaya Interactive Response

- Avaya Interactive Response Avaya Interactive Response is a type of call center software that provides businesses with a cost-effective customer interaction solution based on an interactive voice response system. Avaya Interactive Response automates telephone transactions, answers incoming calls, asks questions and provides information. Avaya Interactive Response receives input from spoken word, touch tone, dial pulse and TDD (Telecommunications Device for the Deaf) to meet every customers’ need.

About Avaya Inc.

Avaya Inc. is a computer networking, information technology and telecommunications company that provides business communications systems to companies around the world. Avaya brings people together with the correct data at the correct time in the right situation, which enables company users to improve efficiency and solve critical business challenges.

Avaya Interactive Response Key Features

  • Return on Investment
  • Applications Integration
  • Lowered Cost of Ownership
  • Web-based Voice Self-service
  • Assisted Service Integration
  • Migration to IP Telephony
  • Leading Speech Technologies
  • Managing, Reporting, Support
  • Speech Partner Support
  • Speaker Verification
  • Personalized Call Flows

 

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