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Avaya Interaction Center Review

Product Snapshot

Product Pricing

Contact Avaya directly for pricing information.

Technology

Avaya Interaction Center is a SaaS solution and requires no additional hardware for installation.

Customer Focus

Avaya works with mid-size to large businesses in many different industries such as Education, Energy/Utilities, Finance, Government and Healthcare.

Select Customers

Major Railroad, Dubai Financial Market, Burj Khalifa, British Airways and Grimaldi Lines.

About Avaya Interaction Center

Avaya Interaction CenterAvaya Interaction Center is a multichannel contact center platform designed to build on investments in Avaya Contact Center and set customer experience apart from the competition. The application improves multichannel contact center efficiency and enables businesses to handle customer interactions more efficiently.

The software reduces call volume by moving interactions from live calls to lower-cost channels. The platform uses enterprise business rules and customer segmentation data to meet services levels and also personalizes customers’ experiences by sharing details like history and screen pop data across channels.

 

About Avaya

The company was founded in 2000 and is headquartered in Santa Clara, CA.

Avaya Interaction Center Key Features

  • Builds on investments in Avaya Contact Center  and set customer experience apart from competition
  • Improves multichannel contact center efficiency
  • Enables businesses to handle customer interactions more efficiently
  • Reduces call volume by moving interactions from live calls to lower-cost channels
  • Uses enterprise business rules and customer segmentation data to meet services levels
  • Personalize customers’ experiences by sharing details like history and screen pop data across channels

 

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