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This product has been renamed or acquired by another company. You can find the new product offering at Genesys Customer Experience Platform.


– Angel Outbound IVR Review

Product Snapshot


Angel Outbound IVR is delivered through an on-demand platform.

Customer Focus

Angel Outbound IVR is focused on working with all sized companies, from small business to multi-national enterprises.

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About Angel Outbound IVR

- Angel Outbound IVR Angel Outbound IVR provides businesses with an efficient solution that provides personalized customer support, mass audience communication and an easy way to serve customers’ needs. Angel Outbound IVR provides your business with a data-driven design philosophy that engages customers with actionable options and two-way communication. Angel is a main supplier of on-demand customer engagement products. Angel works to enable businesses to improve the customer capability processes while also improving effectiveness and the bottom-line.

About Genesys
Genesys is a leading provider of customer service and contact center software and services. Genesys serves customers in over 80 countries and directs more than 100 million interactions every day from the contact center to the back office, aiding businesses in delivering quick and simple service and a cross-channel customer experience. The company acquired in early 2013, and also offers the products formerly known as Angel Inybound IVR and Angel Virtual Call Center.

Angel Outbound IVR Key Features

  • Deploy Quickly and Easily
  • Increase Efficiency
  • Realize immediate ROI
  • Fast Time to Market
  • Collect and deliver information
  • Intuitive logic
  • Instant data Retrieval
  • Real-time access to all call details
  • Seamless Data Integration
  • Web-based Outbound Campaign Management
  • Deploy and Manage campaigns online
  • Built-in outbound feature
  • Call back option
  • Voicemail Detection
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