Product is delivered through an on-demand platform.
Vendor is focused on working with all sized companies, from small business to multi-national enterprises.
Angel’s Inbound IVR platform can identify words and sentences to interact with callers in real-time and route them to the appropriate agents or self-service. The platform provides your company with tools to create a customer interaction strategy and connect with databases and CRM software. The software improves caller experience as well as reduces call time and contact center operating costs.
Genesys is a leading provider of customer service and contact center software and services. Genesys serves customers in over 80 countries and directs more than 100 million interactions every day from the contact center to the back office, aiding businesses in delivering quick and simple service and a cross-channel customer experience. The company acquired Angel.com in early 2013, and also offers the products formerly known as Angel Outbound IVR and Angel Virtual Call Center.