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This product has been renamed or acquired by another company. You can find the new product offering at Genesys Customer Experience Platform.IVR
– Angel Inbound IVR Review
Product Snapshot
Technology
Product is delivered through an on-demand platform.
Customer Focus
Vendor is focused on working with all sized companies, from small business to multi-national enterprises.
Select Customers
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About Angel Inbound IVR
Angel’s Inbound IVR platform can identify words and sentences to interact with callers in real-time and route them to the appropriate agents or self-service. The platform provides your company with tools to create a customer interaction strategy and connect with databases and CRM software. The software improves caller experience as well as reduces call time and contact center operating costs.
About Genesys
Genesys is a leading provider of customer service and contact center software and services. Genesys serves customers in over 80 countries and directs more than 100 million interactions every day from the contact center to the back office, aiding businesses in delivering quick and simple service and a cross-channel customer experience. The company acquired Angel.com in early 2013, and also offers the products formerly known as Angel Outbound IVR and Angel Virtual Call Center.
Angel Inbound IVR Key Features
- Personalized greetings
- Schedule management
- Intelligent routing
- Voicemail recording to streamline processes
- Name and address capture
- Reverse phone lookup
- Intuitive IVR logic
- Real-time access to call details
- IVR system reporting and monitoring
- Record calls
- Personalize the caller experience
- Capture customer data
- Enable customer and business analysis
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