10 Proven CRM Ideas
How do you get the most value from your new CRM solution? These ten proven CRM ideas can help guide you to success.
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How to Avoid Delivering Bad Customer Service
Delivering high quality customer service plays a pivotal role in your company’s front-office activities. Get our FREE Customer Service guide and learn how you can deliver better service to your customers.
How to NOT Follow up and Destroy Your Business
Until recently there has been no solution to help manage the complex tasks involved with multi-step, multi-media follow up. People have been forced to come up with “creative” ways to get the follow up done… and believe me, I’ve seen some amazing creativity.
Put Your Customers to Work: Make CRM Systems Work for You
CRM systems often do a better job at making things easy for your employees. Better lead management, opportunity management, and […]
True 360 Degree Visibility: The Silver Bullet for SFA
For years, the mantra for SFA and CRM Systems has been to achieve a 360° view of the customer. The sad truth, however, is that traditional standalone Sales Force Automation solutions are not able to deliver this complete view for the sales force and leave major “blind spots” on key customer activity with the company.
Profiling That Elusive Customer
Customer profiling is one of the main driving actions that help in obtaining benefit from CRM. Simply put, this activity tells you who your customer is so that you can market and sell your services to him.
Yankee Group: Tying Order Management Is Critical to CRM
With Advanced Sales Forecasting software from NetSuite, you now have the ability to run accurate, up-to-the-second sales forecasts to address your most pressing business questions. As a result, you can manage your data, and your business with greater accuracy, speed, and confidence.
5 Questions to Ask CRM Companies before You Buy
There are hundreds of CRM companies in existence today. How do you know which one is the best for your business? If you ask the right questions before you buy, you can make the most intelligent purchasing decision possible.
5 Ways Your CRM Solution Helps Your Sales Force
Although your sales force may not immediately embrace your company’s new CRM system, research reveals that CRM software has a positive effect on your sales force’s performance.
A Check on Affordability and Features for Small Business CRM
Small business CRM systems are now a viable option for SMBs that need better CRM tools to manage customer relationships. Before choosing a solution, consider features and affordability.